Shipping policy
Shipping Policy – Vella Hairs
At Vella Hairs, we are dedicated to providing our customers with fast, reliable, and professional shipping services. Our goal is to ensure that you receive your premium hair extensions and hair care products quickly and in excellent condition.
Order Processing Time
All orders placed on our website are processed within one to two business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email once your order has been successfully placed, and a second email with tracking information once your order has been shipped. During peak periods such as sales or holidays, processing times may be slightly delayed, but we will always keep you informed of any changes.
Shipping Rates and Delivery Estimates
We currently offer shipping within the United States and to select international destinations. Standard shipping within the U.S. typically takes between three to five business days. Express shipping options are also available and generally arrive within one to two business days. Shipping rates are calculated at checkout based on your order value and selected shipping method. We offer free standard shipping on all domestic orders over $75.
International Shipping
Vella Hairs ships internationally to most countries. Delivery times for international orders typically range from seven to fifteen business days, depending on your location and local customs processing. All international shipping costs are calculated at checkout. Please note that Vella Hairs is not responsible for any customs fees, duties, or taxes that may be applied to your order by your local government. These charges are the responsibility of the customer.
Tracking Your Order
Once your order has been shipped, a tracking number will be sent to you via email or SMS. This will allow you to monitor your package as it moves through the delivery process. If you do not receive your tracking information within three business days of placing your order, please contact us at support@vellahairs.com so we can assist you promptly.
Shipping Restrictions
At this time, we do not ship to P.O. Boxes or APO/FPO addresses. Additionally, some international regions may experience longer delivery times due to customs processing or local shipping restrictions. We recommend checking with your local postal service if you have concerns about delivery to your area.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Vella Hairs is no longer responsible for it. If your package is lost or stolen, we recommend contacting the shipping carrier directly to file a claim. However, if you need assistance during this process, our customer service team is available to help. Please email us at support@vellahairs.com with your order number and tracking details.
Contact Us
If you have any questions about our shipping policy, or if you need assistance with an order, please reach out to us at support@vellahairs.com. Our team is here to ensure that your experience with Vella Hairs is smooth from checkout to delivery.